Shipping & Return Policy

Here are some things you might want to know when placing an order with us!

Processing 

  • Please allow 1-3 business days for us to process your order.
  • Please keep in mind when ordering that orders are processed only during our hours of operations (M-F 10am-5pm). 
    • If an order is placed after 12 pm on Friday, it does not start being processed until Monday morning at 10 am. 
  • If you want to edit an order, make sure to notify us by email within 24 hours.
    • nellobotanica@gmail.com

Shipping

  • We use the United States Postal Service to ship all of our orders. Once your order is shipped, we are no longer in control of when your package arrives. 
    • You will receive a USPS tracking number with every order you place via email and/or text message. 
  • If you are placing an order during high traffic periods (i.e. the months of October-December), expect delays in shipping. Place orders well in advance to ensure the arrival of your order in time. 
In-Store Pick-Up
  • If you choose the In-Store Pick-Up option at checkout, you will get an order confirmation via email and/or text once we have received your order. You will get a separate "Ready for Pick-Up" confirmation email and/or text when your order is ready to be picked up. When you arrive to retrieve your order, make sure to have the "Ready for Pick-Up" confirmation email/text available.

Returns

  • At this time, we do not accept returns. Hopefully in the future we will be able to!